FAQs

General QUESTIONS

Is infrared heat safe?

Infrared heat is completely safe and all objects give off and receive infrared heat. In fact, it is so safe, hospitals use similar heaters to warm newborns. Infrared is a part of nature and essential for life. The human body gives off and receives infrared in the far infrared band. When a mother rubs a babies stomach to relieve pain, it is the infrared heat from her hand that is causing the healing effect. We have tuned our True Wave heaters to give off far infrared in this same range for maximum absorption by your body and for maximum therapeutic benefits.

How does a far infrared sauna work?

The idea behind infrared therapy is to heat your body directly with far infrared heat. In a traditional sauna you are just sitting in a hot room of 80°C-105°C. In an infrared sauna, the heat is heating your body directly and only 20% of the heat is heating the air. You want to heat your body core, meaning your front core and your back core. Your body absorbs the infrared heat and reacts to it.

The gentle infrared heat raise your core body temperature and stimulates your metabolism, lymphatic system, immune system and your cardiovascular system. Your body’s response to that is to sweat profusely. In addition to the infrared heat triggering a profuse sweat, the water in our bodies also resonates with far infrared heat and this also helps with the detoxification process.

With this in mind, you now understand why we stress the importance of having heaters all around you in an infrared sauna. If you do not have front heaters in your sauna, you will not raise your core body temperature as well and you will not receive as much of the desired effect. All of our Sauna Holm Infrared Saunas have heaters all around you… on your front, back, sides, calves and legs. We call this 360° heat.

Are hot tubs expensive to run?

The costs to run a hot tub can vary from product to product and also depends on how much a tub is used and the environment the tub is kept in. Sauna Holm hot tubs feature many energy saving features that keep running costs to a minimum.

Can I use the sauna if I'm pregnant?

In principle, pregnant women can use the sauna. In fact, it can have a positive effect on both the pregnancy and the birth. Women who regularly use the sauna can continue to do so throughout their pregnancy. Women who are pregnant but have never used a sauna before should wait until the fourth month of their pregnancy. This is because many pregnancies miscarry during the first three months.

Avoiding the sauna simply means avoiding a guilt trip if the pregnancy were to end in this way following the new experience. Some people voice their concern about vein health. Hormonal changes during pregnancy can sometimes lead to varicose veins. Where this is the case, the veins generally return to normal after the birth. However, whether pregnant or not, varicose veins alone should not hinder people from using a sauna.

Technical QUESTIONS

Is the assembly and disassembly of Sauna Products easy?

Assembly of your Infrared Sauna is quick and easy. It usually takes two people about one to three hours to assemble the sauna. No tools are required for the overall assembly except for standard screw driver for the door handle. An allen key is provided to fit the glass parts for the Sanctuary Saunas. Your Infrared Sauna is pre-wired and made with precision craftsmanship so it connects together with ease.

We build your Infrared Sauna in our factory and every sauna is built and tested to ensure it meets our strict quality control standards. We then disassemble it, box it up and ship it to you. This way we ensure you will receive your sauna in perfect condition.

You will also get a detailed printed manual with the sauna and our support team is happy to assist via phone, Skype, WhatsApp, email etc.

We are also happy to arrange an installation for you. Please get in touch for more information.

The saunas are also easy to disassemble.

How do l sanitise my whirlpool system?

For sanitising solution pour 50ml of solution into the bath. Switch on the sanitising system and leave running for 10 minutes. Switch off the system & leave for 1 minute. Switch on the system again for an a additional 1 minute. Switch off & drain.

Alternatively put solution into automatic dispenser and follow manufacturers instructions

How often should a sanitise the whirlpool system?

Every 4 to 6 weeks.

What electrical requirements are there for a whirlpool bath?

A standard domestic 13amp supply except in the case of the Aura or Aquasoul products when they have a water heater fitted, in which case a 20amp supply is required.

Why is the whirpool system not working even thought my bath is on?

If the bath is beeping it may be that there is not enough water in the tub – the water should be above the jets for the whirlpool system to function. Also check the position of the water level sensor as if it is positioned too high and the water does not reach the sensor the whirlpool system will not function.

If there is a buzzing noise like a wasp buzzing it is likely to be the solenoid valve opening the suction inlet to allow water to flow through the pipes – this is perfectly normal. The solenoid valve is like a trap door which opens when the whirlpool system is turned on, it is a hygiene device which prevents water from going through the pipes when the whirlpool is not in use.

If you heard a whirring noise and then the pump cut out, it is highly likely to be the capacitor – we will need to send an engineer to replace this part.

If the pump is running but nothing is coming out of the jets, the breather valve attached to the pump could need replacing. When the valve is faulty it causes an airlock which stops the jets from working.

Sales QUESTIONS

What is the shipping and return policy on my sauna and jacuzzi products?

At Sauna Holm our goal is to make your buying experience simple, efficient and easy. Our promise is to ensure your total satisfaction. Damage claims are rare, but they do happen. In the event of shipping damage we will promptly replace or fix the damage to your satisfaction.

How long is the warranty on my Jacuzzi Infrared Sauna?

Sauna Holm prides itself on being one of the few companies that provides you with a genuine lifetime warranty on the entire sauna – heaters, wood, controls and electrical. Your Sauna Holm Infrared Sauna is built in a modular fashion so replacing parts or panels is never an issue. We only use the highest quality materials in each Sauna Holm Infrared Sauna to minimize the possibility of warranty issues. Very few infrared sauna companies offer this type of warranty.

Where can l purchase sanisitising liquid and jacuzzi care products?

By visiting our online stores www.spabath.com.my you could find various of Jacuzzi and Sauna care products

I would like to buy a hot tub but I don’t know where to start!

Making a lifestyle investment as you are doing requires a considered approach and we are there to help you every step of the way. Years of experience has helped us to understand many aspects of the hot tub buying process. Contact us and our professional sales team will guide you along the way.

Do you have more questions?